FAQ Questions & Answers
Is my personal or financial information stored on my phone or tablet?
No. TFB Mobile Banking and TFB Tablet Banking do not save any files with personal or financial information on your mobile or tablet device. That information stays strictly within online banking. Some phones have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
Which accounts can I access using TFB Mobile Banking and TFB Tablet Banking?
You can access any retail account you have set up in TFB online banking. You select which accounts you want to access during the enrollment process.
How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.
Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for TFB Mobile Banking. You can add other mobile phone anytime within TFB Online Banking and then clicking on the Mobile Banking Options Section and selecting the Managing Devices option.
What if my phone number changes?
If your mobile phone number changes, you can simply update your mobile phone number within TFB Online Banking and then clicking on the Mobile Banking Options Section and selecting the Managing Devices option. You can change your number anytime.
What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone by logging into your TFB Online Banking account and clicking on the Mobile Banking Options Section and selecting the Managing Devices option. You can then deactivate the mobile device from accessing the service.
How do I stop using TFB Mobile Banking on my phone?
To stop using TFB Mobile Banking on your mobile device, log into your TFB Online Banking account and click on the Mobile Banking Options Section and select the Managing Devices option. You will see the option to stop the Service. SMS Text Banking users can also text the word STOP to 969-24.
Which mobile service carriers support TFB Mobile Banking?
TFB Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular®, and Verizon Wireless. TFB Mobile Banking also works on a number of the smaller service carriers. Your carrier’s plan must support text messaging and short codes.
I have a prepaid plan; can I use TFB Mobile Banking?
TFB Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.
Which tablets can I use for TFB Tablet Banking?
TFB Tablet Banking is compatible with Apple® and Android™ tablets.
What do I do if an error is received while I am installing the tablet app?
Is the tablet's operating system (OS) current? Updates to the OS are found under Settings-not in the App stores. Please try updating your OS and try the download, again. If the tablet is up-to-date, try to uninstall the app and download it, again.
Why does it ask me a challenge question when I switch devices?
For your security when you switch from phone to tablet or tablet to phone, you will be prompted to answer a challenge question each time. This will ensure that you receive the upmost security for your mobile and tablet banking.