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Security

The simple fact is you can protect yourself against most forms of identity theft. The first step is education. Take a few moments to learn about each of the steps you can take to avoid being a victim. The security of your personal information is important to us. TFB will never ask for your debit card PIN in an email, text, or on the phone. If you get such a request, call TFB at 1-800-638-3798.

 

ID Theft Security

Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. Learn how to protect yourself! Plus, learn how you can protect your business from fraud.

Learn more about Identity Theft Prevention

Current Threats

Your Security in the News...

Text & Phone Scams:

Multiple Sources

Courts have recently reported a resurgence of various phishing scams. In one type of scam, an e-mail is sent from JuryDuty@donotreply.gov informing the recipient that he or she has been selected for jury duty and needs to appear at the Federal Courthouse within three weeks. It asks for two forms of identification and states that the recipient will be automatically fined if they do not appear. They include a case number that has a link imbedded in it. These e-mails are not from the Court. You should not respond to them, nor should you click on any links contained in the e-mail.

Unless you are actively involved in a case in federal court and have consented to receive court notifications electronically, you generally will not be served with court documents electronically. Once you do consent to electronic notifications, Federal Courts use a secure website called eJuror and never request that personal identification information be sent directly in an email response. Do not respond to any emails requesting personal identification information regarding jury service.

Prince William County Police have reported a variation of this scam using text messages. People receive texts from an unrecognized number that reads something like this: “You are reminded of your upcoming court hearing on July 25, 2018. Please respond with a C to confirm.” Please, remember, whether the sender or caller claims to be from a court, law enforcement agency or the IRS, they will NEVER request payment over the phone.

No law enforcement agency will demand or request your identifying information or payment online, and you will absolutely never need to make a payment with Bitcoin or gift cards to any legitimate governmental agency or court. If you have questions or concerns about the legitimacy of any form of communication you receive, use published information from a telephone book or official website to contact the company or agency directly.

Security Threats

Paper Documents Containing Confidential Personal and Financial Information
What We DoWhat You Can Do
  • We offer eDocs to reduce paper in your mailbox, stored at home or thrown in the trash.
  • eBills received through online bill pay further reduce the amount of personal information delivered to your mailbox.
  • We sponsor community shred days.
  • Stop payment can be placed on a single check or a series of checks anytime through online banking anytime.
  • Sign up for online banking, bill pay, eBills and eDocs.
  • Secure necessary paper documents in a home safe or rent a safe deposit box from the bank.
  • Shred all paper documents that contain confidential financial information.
  • Store checks and checkbooks out of plain view – preferably in a secure location.
Unauthorized Access to Online Accounts
What We DoWhat You Can Do
  • We support the use of complex Access IDs and passwords.  Security questions and computer registration substantially reduce the risk of account exposure to online predators.
  • Website encryption (https:) further protects information as it flows between two points.
  • Our Customer Care Center provides support via telephone or live chat 8am – 7pm weekdays, 9am – 1pm Saturdays.
  • Forced log-out after online banking or bill pay has been idle for a specific length of time.  Users are automatically logged out when the system is idle for a length of time.  This protects your login and your accounts.
  • Employ geo-location technology and challenge questions to detect unusual access points and validate your identity.
  • More security with TFB.bank!
  • Use complex Access IDs and passwords, i.e. one that contain special characters (*, !, #, @, &, %, in addition to a numbers and upper and lowercase letters). Use a different password per each website.
  • Choose a unique online banking password that differs from what you have established on any other website or email system.
  • Memorize user names and passwords or store them in a secure place.  Change credentials periodically.
  • Do not access online banking using a shared wireless connection or public computer.
  • Be sure to log out of bill pay and online banking completely after each session.
  • Protect your mobile device.  Use the passcode lock on your smartphone and other devices.  This will make it more difficult for thieves to access your information if your device is lost or stolen.
  • Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer's recommended technique.  Some software allows you to wipe your device remotely if it is lost or stolen.
  • Keep current versions of anti-virus software. Run virus scans frequently and search for software updates. Automate the processes if possible.
Unauthorized Access to Accounts Using Cards
What We DoWhat You Can Do
  • Automated activity monitoring looks for abnormal purchase and spending patterns. 
  • Our Customer Care Center provides support via telephone or live chat 8am – 8pm weekdays, 8am – 4pm Saturdays.
  • Use cardholder name, address, expiration date and code matching tools for online purchases to reduce possibility of fraudulent use.
  • 24/7 reporting service for lost and stolen cards.
  • Work with card companies and local law enforcement to recover unauthorized purchases. 
  • Notify customers of card data breaches – even if they do not impact the bank. 
  • Provide added protection for purchases made online or by phone with 3-D Secure
  • Use the Manage Cards feature with the TFB Mobile app to block and restrict cards when they are not in use.
  • If unauthorized transactions appear, report them right away.
  • Notify your bank and card companies when you plan to go on a trip or vacation that will take you to unfamiliar territory.
  • Do not store cards and PINs together.
  • Sign the back of all cards.
  • Keep cards in sight during a transaction.
  • Inspect ATMs for attachments; report suspicious people nearby.
  • Keep receipts and check statements frequently.
  • Do not use public computers or shared wireless internet connections to access online banking or make online purchases.
  • Report unauthorized purchases immediately.
Account Activity That Goes Unnoticed - Even if it's Only a Dollar
What We DoWhat You Can Do
  • eDocs are received faster than paper statements received by mail.
  • Online banking is a great tool for frequent monitoring of account activity.
  • www.TFB.bank has a link to the official free credit report site.
  • Take advantage of the speed and efficiency of online banking and eDocs – sign up today!
  • Exercise your right to a free credit report annually. Review it carefully and question anything you do not recognize. Request corrections where necessary and follow up to ensure the corrections are made in a timely manner. 

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