ID Theft Security
Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. Learn how to protect yourself! Plus, learn how you can protect your business from fraud.
Fraud Trend – Quest Diagnostics Patient Data Compromise
"This Trend Watch from our Risk Office discusses a compromise of Quest Diagnostics patient information and recommends actions to lower the risk of associated fraudulent activity, including identity theft and false authentication."
Your Security in the News...
Capital One Data Breach
Capital One released information regarding a data breach that occurred earlier this year when a hacker gained access to more than 100 million Capital One customers’ accounts and credit card applications. At this point in time, Capital One states that the vulnerability has been fixed and that it is “unlikely that the information was used for fraud or disseminated by this individual.” However, the company is still investigating. It was also noted that “no credit card account numbers or log-in credentials were compromised and that over 99% of Social Security numbers were not compromised.”
Although only Capital One customers are impacted by this breach, we consider this is the perfect opportunity to remind everyone of how stolen cardholder information is used to commit fraud. Below we offer some tips for keeping your information safe whether you are dealing with TFB or someone you believe to represent any financial institution or credit card company.
Fraudsters have become increasingly adept at getting cardholders to share the information they need to commit fraud by posing as financial institution call center agents, or by sending text messages that look like suspicious activity alerts coming from your bank or credit card company. They are also known to call in to call centers posing as you requesting changes to your card information and limits.
Fraudsters do this by using information stolen through data breaches at health insurance providers, reward program providers, credit bureaus, merchant terminals, and social media sites, as well as through malware programs on personal computers, to mention just a few. Stolen personally identifiable information (PII) is combined with stolen card details, giving them enough information to create profiles used to make themselves look just like you.
Here are some reminders of to help you avoid compromising your personal information:
A text alert from TFB warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us. A valid notification will provide information about the suspicious transaction and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’. It will never include a link.
We will NEVER ask you for your PIN or the 3-digit security code on the back of your card. Don’t give this information out to anyone, no matter what they say. Hang up and call the bank directly.
Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially If you are unsure about a call or text message you’ve received. If anything looks amiss, call us directly for assistance.
No, Your Social Security Number Was NOT Just Suspended
The latest in attempted scams involves calls to cell phones from various unrecognizable phone numbers listed as being from anywhere. We have all grown accustomed to this. But this time, they leave a voicemail - a recording stating that your Social Security number has been suspended due to possible fraud. The phone number doesn’t matter, it was fake anyway. Of course, this is an attempted scam. Whether you receive Social Security benefits or not, you can see why this would be a bit concerning.
Here are the facts:
The Social Security Administration would not call you, they send letters
Please consider that all well designed scams require three things:
Speed: ACT NOW!!! Winnings expire, your next Social Security payment won’t arrive on time, you missed a court date you didn’t know about and the police are on the way to get you.
Greed: The scammers are greedy or they entice you with “winnings.” Either way, there is always an aspect of “What’s in it for me?”
Details: Too many details, more than you need for what you are being asked to do. You are told of a supposed compromise, not to tell others, never tell your banker (they might want a piece of your winnings). They will even have a convoluted reason as to why the payment must be in the form of a gift card.
You think you wouldn’t fall for such a scam? What might your elderly friends and relatives think? They likely depend on their monthly Social Security payment. Please share this with them - help spread the word. If you believe you have been a victim of fraud, immediately contact your bank using a published phone number or the official bank website. We are your financial partners in protecting you and your accounts from theft and loss.